Care Guide
Keep your bedding at their best by following our simple care guide.
1. Wash your sheets separately from other tower/ clothing
Additional friction will pick up lint during the washing process.
2. Cold or warm water (40°C) wash
High temperatures will cause the sheets to shrink and fade over time.
3. Line drying or tumble dry on a low heat
To prevent your sheets from shrinking and tearing.
4. How to remove wrinkle?
Pure cotton sheets do tend to get wrinkles, KOJI’s bed sheets is
100% cotton without anti-wrinkle chemicals. With every wash and continued use, your sheets will become less wrinkle.
Remove promptly at the end of the cycle and line dry to prevent wrinkles.
5. No fabric softeners
Fabric softener works by coat the surface of a fabric with chemical compounds, this does make them feel smoother but it reduces the breathability of the fabric.
6. No bleach
Bleach is very harsh on fabrics and dissolves the fibers, it will degrade the fibers and shorten the lifespan of the fabric.
7. Use a gentle detergent and use less
Use half the recommended dose is enough. Too much detergent will strips the material of its natural softness and sticks to the fabric long after washing.
1. Wash your sheets separately from other tower/ clothing
Additional friction will pick up lint during the washing process.
2. Cold or warm water (40°C) wash
High temperatures can melt the fibers and make your sheets uncomfortable.
3. Line drying or tumble dry on a low heat
A hot dryer can damage the fibers and cause permanent wrinkles.
4. No fabric softeners
Fabric softener works by coat the surface of a fabric with chemical compounds, this does make them feel smoother but it reduces the breathability of the fabric.
5. No bleach
Bleach is very harsh on fabrics and dissolves the fibers, it will degrade the fibers and shorten the lifespan of the fabric.
6. Use a gentle detergent and use less
Use half the recommended dose is enough. Too much detergent will strips the material of its natural softness and sticks to the fabric long after washing.
FAQ
Frequently Asked Questions.
1. Which bed sheets should I choose?
Each materials has its advantages and disadvantages. The more you know, the better choices you can make.
Visit here for more information.
2. What is Tread Count?
Thread count refers to the number of threads, both vertical and horizontal, in a one-inch square of fabric.
3. Higher Tread Count means better quality?
To find a quality sheet, choose something between the range of 200 to 500. Over 500 was highly suspicious and probably just a marketing gimmick.
Visit here to reveal The Truth of Tread Count.
4. How do I take care of my bed sheets?
Taking care of the sheets correctly will help you sleep better and help it last longer. There are different ways to Care for different types of fabrics.
Visit here for how to wash your bed sheets properly.
1. What forms of payment do you accept?
We accept Visa, MasterCard, E-wallet, Online
Banking and Bank Transfers.
2. What if I can’t make payment online?
We do accept Bank Transfers too, please contact us for more information.
Email: help@kojihome.com
WhatsApp Hotline: +6012 683 9612
3. How do I cancel my order?
If you would like to cancel your order, kindly contact us immediately, if your order has not been sent, it will be cancelled and there will be no charge whatsoever.
4. Can I change my address after placing an order?
As long as your order has not been shipped out, the delivery address still can be changed. Once shipped out, its unable to change.
Email: help@kojihome.com
WhatsApp Hotline: +6012 683 9612
1. When will my order be shipped?
All orders are shipped out within 1-2 working days.
*During the promotion period, all orders are shipped out within 1-4 business days due to high volume.
2. When will I receive my order?
Normally you will receive within:
West Malaysia: 1-5 working days
East Malaysia: 7-14 working days
*Delivery dates, times and duration are entirely subject to availability and scheduling by our third-party shipping provider.
3. Do you offer free shipping?
FREE first 5kg shipping fee when you spend:
West Malaysia: RM100
FREE first 1kg shipping fee when you spend:
East Malaysia: RM240
1. Can I request for a refund, return or exchange?
You are not eligible for a return/ exchange if you have ordered the wrong size/type or change of mind.
We will only accept return or exchange if you:
-Received a defective product
-Received a wrong product
-Return must be requested within 7 days of receiving your order.
2. What is the return policy?
The original packaging (including instruction card, product tag) must be returned with the original products. All goods returned must be unwashed, unused, unopened (unless it is defected) and in the same condition as we delivered to you.
3. Is a return free?
Yes, and the correct items will be shipped to you as free too.
4. Can I keep the Free Gift if I return the order?
Free gift must be send back with your order. If the Free Gift is not returned, the Product value will be deducted from the overall refund due.
5. How do I request a return?
Kindly contact us with picture(s) of your item(s) & its condition and your order details to make the process run faster. We will assist you within 5 working days .
Once we confirmed your return/ exchange, we will arrange pick up from you or you can visit our warehouse directly.
Email: help@kojihome.com
WhatsApp Hotline: +6012 683 9612
6. When will I receive my refund after returned?
Once your return is delivered to our warehouse, please allow 5-14 business days for it to be processed and refunded, depending on the payment method and the bank.